Administrator (2008-Current)

  • Manage and moderate Facebook group of 18,000+ members (mostly university students and alumni)
  • Write and administer rules and guidelines for group etiquette
  • Approve member requests and filter through spam accounts
  • Respond to member reports regarding content violating guidelines
  • Resolve conflicts between members and issue bans if needed


Senior Marketing Specialist/Social Media Administrator (2012-2016)

  • Managed all social media channels (Facebook, Twitter, Snapchat, YouTube), including content calendars & post schedules, content creation, and copywriting
  • Provided front-line support for users interacting with the organization via social media
  • Created and moderated Facebook groups based around annual tournament and led discussions
  • Wrote rules and guidelines for posting, and enforced guidelines on pages and groups
  • Trained other marketing members on best practices of community engagement and moderation


Game Master (2006-2008)

  • Served as mid-level administrator for popular online game with over 100,000 registered users
  • Moderated player base both in-game and on the online forum
  • Held “town hall” style forums with playerbase to receive feedback on the server’s functioning
  • Ran several events in-game and on the online forum to engage playerbase
  • Provided conflict resolution for issues with players and other players


Global Moderator (2002-2004)

  • Served as a top-level moderator for a popular online gaming forum with 20,000+ registered members
  • Implemented and enforced forum rules and guidelines as prescribed by website owners and administrators
  • Provided support in resolving issues between users and other users, moderators, and administrators
  • Handled suspension and banning of repeat offenders of rules